FAQ

When do you roast and ship my coffee?

We roast every Monday in and ship on Tuesdays. We roast your coffee in Portland OR to order, but if you need a one-time order shipped out right away from our stock on hand, just let us know in the "special instructions for sellers" box at checkout.

How quickly will I receive my coffee?

Most of our domestic shipments arrive in three business days or less. The shipping map indicates the longest you should expect to wait, though we are not responsible for shipping delays caused by the shipping carrier, poor weather, or any other circumstance out of our control.

When will my subscription start?

The order deadline is Sunday at 11:59pm. If you order before that deadline, your subscription will be shipped out on Tuesday. If you order after the deadline, your coffee will be queued up for roasting the next Monday.

Can I cancel or change my subscription?

Of course! The deadline for updates to your subscription is Sundays at 11:59pm, in order to get your changes into Monday’s roast. If you make changes after that deadline, they will apply to the next interval of your subscription.

Do you accept returns?

All coffee sales are final. However, if the coffee was not to your liking, please let us know! We may be able to find another blend that’s a better fit for your profile. We accept returns on unused merchandise (non-coffee items, such as apparel or mugs) in original packaging in-store only.

Can I buy Never coffee wholesale?

We are focused on serving our coffee at our cafe in Portland right now. But we love collaborations, so email us at wholesale@nevercoffeelab.com to be informed if that option becomes available in the future.

How many ounces are Never's coffee bags?

12oz

What’s the prize?

Better snag a bag and find out! But seriously, they are fun. We want to put pictures up here so bad, but no spoilers and all that. 

 

Please reach out to our team with any other questions: contact