FAQ

Coffee Subscription

When you subscribe to coffee we will start your subscription and ship out your first subscription immediately. Subsequent orders will continue every two or four weeks depending on your chosen frequency. If you received a subscription as a gift or need to make any changes to your subscription (adding additional bags, changing duration, changing address, change payment method, pausing or cancelling, etc.) you may login to your account and make all needed changes to your subscription or email us at info@nevercoffeelab.com.

Subscribing to Oh! is subscribing to an ever rotating selection of single origin coffees. Each of your shipments will contain a roaster’s choice of fresh offerings. In other words, they are going to change as our offerings change. ;)

Shipping

We ship out orders Mon-Sat. It can take up to 48 hours to process your order but often orders can be packaged and shipped same or next day (excluding Sunday). Shipping times vary depending on your location and national holidays (and the pandemic has caused unusual shipping delays) but we are shipping you fresh coffee and will time your order so that your coffee can offgas while in transit. We are not responsible for shipments once they have left our facility but our production team is always available to help you figure out a solution to a lost package.

You will receive an order notification when you place your order and a shipping notification when your order ships. Please contact us if you did not receive a notification within 48 hours of placing your order.

We have paused International orders during the pandemic due to missing and delayed international shipping issues. However, contact and we can help find a good shipping solution for your international shipping needs.

Email us at info@nevercoffeelab.com Text us at 503.607.8545

Returns

We cannot accept returns or refunds on coffee beans but we can make you happy so contact us if you have any problems with your coffee order.

For all non-coffee items, if you are not satisfied with your purchase for any reason, contact us and we will arrange a return or refund for defective, unused or damaged items. Please email us with an image of your item that clearly shows a defect or transit damage along with your original order number.

Coffee

Our coffee is roasted bi-weekly. We are shipping fresh or appropriately rested coffee in each order. Depending on the offering and our weekly cupping results, some coffees are shipped directly after roasting and some are laid down for a rest period to achieve peak flavor. Contrary to popular marketing, most coffees taste their best several days (can be up to several weeks) after roasting.

Cafes During A Pandemic

Our cafes are open for to-go and limited capacity during the pandemic. Our hours are slightly shorter and we require masks, sanitizing and distancing with each visit.

Equity & Inclusion

Never is committed to being a company that stands for anti-bigotry. We are open to community critique and feedback. We are dedicated to long term work and goals and will continue to work with outside equity professionals for counsel and to hold ourselves and Never accountable. In 2020, our project was the creation of a team book under the guidance of Apron Equity. A remarkable journey. You can read excerpts of the book here.

Gift Cards

Yes. We have gift cards. You can purchase a gift card here.

Payments:

We accept Visa, Mastercard, American Express, Discover, Shopify Pay, Apple Pay, Google Pay, Amazon Pay & Paypal Express Checkout.

Partnering & Collaborating

We partner with select cafes and brands each quarter. If you would like to discuss wholesale or brand collaborations, please contact us to set up a conversation, cupping or to receive samples.